Question 1

What does the monthly maintenance include?

Accepted Answer

Hosting on Vercel (fast servers worldwide), security updates, backups, 24/7 monitoring, and support if something breaks. I also include up to 2 hours of small adjustments per month.

Question 2

Can I cancel whenever I want?

Accepted Answer

Yes. No penalty, no drama. The code is yours, I hand it over completely. If you want to leave, I wish you well.

Question 3

What if I need to add things later?

Accepted Answer

We quote the additional development. Existing clients get a 15% discount because I already know your project.

Question 4

Can I pay in instalments?

Accepted Answer

Yes. I offer flexible payment plans. Typically: 50% upfront and 50% on delivery. For larger projects, we can split it into more instalments.

Question 5

Can I update the content myself?

Accepted Answer

Yes. I teach you to make basic changes. For more complex things, drop me a message and we'll sort it out.

Question 6

What happens if the site goes down?

Accepted Answer

Vercel has 99.99% uptime. If something happens, I get an automatic alert and fix it. In 3 years I've never had a serious outage.

Question 7

Do you work with clients outside Brisbane?

Accepted Answer

Yes. I have clients in other parts of Australia and in Latin America. Everything can be done remotely.

Question 8

Do you work with international clients?

Accepted Answer

Yes. I work with clients in Australia, Latin America and any timezone. Communication is via Slack, email and video calls. I speak native Spanish and fluent English.

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